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| title: Empty Cache |
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| # Empty Cache |
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| **The Survey Tool depends on Javascript and you may run into issues because of JavaScript on your system being outdated.** |
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| In the Survey tool, when going to pages like the Forum or Dashboard, you may see a Disconnect error. As shown in this example screenshot with the Details expanded. |
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| These errors are typically JavaScript being outdated on your system and clearing cache will resolve the problem. |
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| To clear your cache, follow the steps below (Windows/macOS). |
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| **Windows** (please scroll down for macOS/Safari) |
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| 1\. On the page that you are running in to the error, click F12 or open **Developer Tools** from the browser (**Settings > More tools > Developer tools**). |
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| 2\. Go to the settings, the ⚙️ icon: |
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| 3\. Find "**Disable Cache (while DevTools is open)**" and check. |
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| 4\. Refresh the page by clicking on the Refresh button on the page. |
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| For additional information about Browser cache tips, see https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.XRJaApMzbuM for examples. |
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| **macOS - Safari** |
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| 1. Open Safari's settings (cmd-, or go to **Preferences** under the Safari menu) |
| 2. Go to the **Advanced** tab and enable the **Develop menu** |
| 3. In the Develop menu, select **Empty Caches** (cmd-alt-E) |
| 4. Now refresh the web-page (cmd-R) |
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| ~~When you run into case JavaScript is the issue, you may have to try the following:~~ |
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| ~~**How do I stop JavaScript caching in Chrome?**~~ |
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| ~~Open Google Chrome and navigate to the page you want to test.~~ |
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| ~~Press **F12** (if available) or open **Developer Tools** from within Chrome's settings (**Settings > More tools > Developer tools**).~~ |
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| ~~Click the cog in the top right of the pop-out box. Check the "**Disable Cache (while DevTools is open)**" setting box.~~ |
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| ~~Then right-click the "Refresh" button (arrow going in a circle), and pick the last option (hard reload/empty cache).~~ |
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| ~~Sometimes you need to flush your browser's cache when the Survey Tool updates.~~ |
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| ~~See~~ https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.XRJaApMzbuM ~~for examples.~~ |
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